Frequently Asked Questions

Everything you need to know about our handcrafted fashion and services.

What is the typical shipping time for an order?

Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

What materials do you use in your garments?

At Needle & Thread, we prioritize quality and sustainability. We primarily use organic cotton, ethically sourced silk, and recycled polyester blends to ensure both comfort and durability.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.

How should I care for my Needle & Thread pieces?

To maintain the longevity of our garments, we recommend machine washing on a cold, gentle cycle and hanging to dry. For delicate silk items, professional dry cleaning is advised.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.